Suppliers → open a supplier
Open the supplier record you want to update.
Find the sender email trust option on that supplier.
Enter the supplier’s email address exactly as you expect it to appear.
Save or confirm the change in the supplier record.
The address must be a valid email address.
Trust the sender email before the next invoice arrives, if possible.
When an invoice comes from that email, the untrusted-sender warning should no longer appear.
Keep trusting each sender address you want to allow for that supplier.
Use Supplier verification prompts if you want broader supplier checks.
Trusting one email does not automatically trust every address from the same company.
Open the supplier again if the sender changes.
Add the new sender email address for the same supplier.
Leave the old trusted address in place if it is still used.
Remove any outdated address only if you no longer want it trusted.
Cashfeed matches the trust entry to the supplier you select, not to the document itself.
Check that the address is a valid email address.
Remove extra spaces before or after the email.
Enter the full sender address, not just the domain.
Contact Cashfeed support if the supplier still cannot be saved.
Confirm the invoice came from the exact trusted sender address.
Check whether the supplier has multiple sender addresses.
Trust the new address if the sender changed.
Review Invoice fraud detection warnings for other warning types.
Open the correct supplier record.
Add the sender email to that supplier instead.
Remove the address from the wrong supplier if needed.
Be careful before changing trusted senders on active suppliers.
Trust the new sender email address.
Keep the old address trusted only if invoices still arrive from it.
Ask the supplier which address they use for billing.
Contact Cashfeed support if invoices still trigger the warning after updating.
