Filtered documents and duplicates

Where to find it

Inbox / To-do → History

✅ Common tasks

Check why it was filtered

1. Open the item in History.

2. Read the error and error message on the item.

3. Look for wording like duplicate document.

4. Check the invoice link, if one is shown.

Filtered items appear in history, not as normal processed invoices.

Use Add anyway

1. Open the filtered email attachment in History.

2. Check that Add anyway is available.

3. Click Add anyway.

4. Wait for Cashfeed to create a new incoming document.

You can only use Add anyway when the attachment still has a stored file.

Recognise duplicates

1. Open the history item with the duplicate message.

2. Check whether Cashfeed linked it to a successful invoice.

3. Use the invoice link, if present, to review the matched invoice.

4. Check whether the original invoice was archived.

Cashfeed can match a filtered item to a processed invoice by file hash.

🔗 See also

• Getting documents into Cashfeed

• Mailbox ingestion filters

• Activity and document history

• Incoming invoices

• Incoming invoice statuses and verification questions