Settings → Your user settings
Open your user settings.
Use the Peppol email toggle to receive inbound Peppol alerts.
Use the mention email setting to receive @mention emails for your organisation.
If you are an admin or owner, review the organisation email setting for mention notifications.
Save the change and wait for the page to refresh your settings.
Peppol emails are controlled per user; mention emails are controlled for the organisation.
When someone assigns you as an approver, Cashfeed sends an approval request email.
Open the email and follow the link to the invoice’s approval page.
If Slack notification is available for that approver, Cashfeed may send that first.
You do not need to configure anything in this email workflow to receive the request.
If you assigned yourself as the requester and approver, Cashfeed skips the notification.
Cashfeed sends a marked-as-paid email only after an invoice is marked paid in Cashfeed.
The invoice must already be completed, not a receipt, and not a credit note.
The supplier must have an email address and be based in Europe.
The supplier bank account must have a valid IBAN, and the invoice number must be present.
If any check fails, Cashfeed skips the email instead of sending a partial notification.
This email is sent to the supplier, not to your team.
Enable Peppol emails in your user settings.
Cashfeed sends the email from [email protected] with the subject New invoice from supplier name.
The email links directly to the incoming invoice in Cashfeed.
If the recipient mailbox is inactive, Cashfeed marks that attempt as failed and retries later.
These alerts are for invoices arriving through Peppol, not for email-forwarded documents.
Check that the relevant email toggle is on.
Confirm you have the right role for the notification type.
For approval requests, ask whether the invoice was assigned to someone else.
For marked-paid emails, check that the invoice met all sending checks.
Open the organisation email setting for mention notifications and make sure it is enabled.
Ask an admin or owner to confirm the organisation setting if you cannot edit it.
Check the in-app notification instead if you only need the banner.
Confirm your personal Peppol email setting is enabled.
Check whether the invoice already has a notification record or was retried after a failure.
Contact Cashfeed support if the alert should have sent but still does not appear.
Check that the invoice status is completed.
Make sure the supplier has an email address and a European country.
Confirm the supplier bank account has a valid IBAN and the invoice number is filled in.
