Unlinking and correcting a transaction match

Where to find it

Open the invoice and find its linked transaction, or go to the Transactions page

✅ Common tasks

Check and unlink an incorrect match

1. Open the invoice with the wrong payment link

2. Compare the linked transaction's amount, counterparty and date

3. Click Unlink beside the transaction

4. Wait for the "Transaction unlinked successfully" message

A link created automatically by the AI matcher can be unlinked the same way.

Match it to the right transaction

1. Open the unlinked transaction from the invoice or from Transactions

2. Check its amount, counterparty, reference and execution date

3. Link it to the correct invoice using the normal matching workflow

4. Reopen the invoice to confirm the new match is correct

Deal with a locked booking

1. Check if the invoice has already been booked to your accounting package

2. Look for a tooltip explaining why Unlink is disabled

3. Delete the booking in Cashfeed first if it's already reconciled

4. Wait for an in-progress booking to finish before deleting it

For Exact Online, you must delete the booking before you can unlink the transaction.

🔗 See also

• How transaction matching works

• Transactions page

• Transaction filters, tabs and assignees

• Roles and permissions

• Accounting booking warnings and errors