Settings → Connections
Open Settings → Connections to review all active connections.
Look for expired banking connections and any expired accounting connection banner.
Use the list to confirm which provider is affected and who owns it.
Open the connection details if you need the friendly name or sync-related metadata.
Only admins and owners can view expired connection health banners.
Use the renewal flow when a bank connection is marked expired.
Complete the re-authentication step in your bank’s consent screen.
Finish the flow and return to Cashfeed so the connection refreshes.
If you manage multiple organisations, make sure you renew the right one.
Cashfeed may require re-authentication every 180 days for bank links.
Open the bank connection settings for the connection you want to adjust.
Set Hide transactions before date to limit older bank transactions.
Clear that date by setting it back to empty if you want all transactions visible.
Save the change and recheck the connection list.
This only affects what bank transactions are shown, not the connection itself.
Open the sync status view when you want to check email-fetch progress.
Compare total emails with processed emails for each active fetch.
Use the email list to see which inboxes are currently being fetched.
Check whether an accountant access request is pending and which organisation requested it.
Recent sync data is only shown for the last 10 minutes.
Complete the re-authentication flow again.
Refresh the Connections page after finishing the bank consent screen.
Check that you renewed the connection for the correct organisation.
Contact Cashfeed support if the banner does not clear after renewal.
Open the sync status view again after a few minutes.
Make sure the organisation has active email fetching.
Check whether the connection is still present in Settings → Connections.
Contact Cashfeed support if recent fetch data still does not appear.
Check whether Hide transactions before date is set on the bank connection.
Clear that date if you want older transactions visible again.
Save the setting and return to the transaction list.
Contact Cashfeed support if the connection keeps hiding the wrong date range.
Try the renewal flow again from the organisation where the bank is connected.
Confirm you finished the bank provider’s login and consent steps.
Ask an organisation admin or owner to renew it if your role is limited.
Contact Cashfeed support if the provider keeps rejecting the renewal.
