Cashfeed checks the extracted supplier VAT number first.
If that does not match, it checks each extracted supplier IBAN.
If no IBAN matches, it checks the extracted supplier name.
If a supplier is already set on the invoice, Cashfeed keeps the extracted supplier data but does not suggest another supplier.
IBAN matching only works when the IBAN belongs to a supplier-linked bank account.
If no supplier matches, Cashfeed can create a new supplier from the invoice data.
It fills in the supplier name, address, country, VAT number, and email when available.
It uses the first extracted IBAN as the primary payment account only when a supplier is linked by IBAN.
If the extracted VAT number cannot be validated for the invoice country, Cashfeed leaves the new supplier VAT field blank.
Cashfeed will not create a supplier when the invoice looks like a placeholder supplier with no identifying details.
When Cashfeed matches by VAT, it links the invoice to that supplier.
When it matches by IBAN, it links the invoice to the supplier behind that bank account.
When it matches by name, it links to the supplier with that exact name match.
If the supplier has no email yet and the invoice contains a usable email, Cashfeed saves it on the supplier.
A supplier can be skipped when the extracted VAT number matches your own organisation VAT number.
Check that the invoice contains a VAT number, IBAN, or supplier name.
Make sure the supplier is already listed in Suppliers.
Verify the IBAN belongs to a bank account already linked to that supplier.
Contact Cashfeed support if the invoice should have produced a match.
Check whether the invoice supplier details look like a placeholder or unknown supplier.
Confirm the extracted VAT number is not the same as your organisation VAT number.
Ask your Cashfeed admin whether automatic supplier creation is disabled.
Contact Cashfeed support if the invoice still should have created a supplier.
Open the invoice and review the supplier details that were extracted.
Correct the supplier on the invoice manually in Editing incoming invoice details and suppliers.
Check for duplicate suppliers with the same VAT number, IBAN, or exact name.
Contact Cashfeed support if the automatic match keeps choosing the wrong supplier.
Confirm the supplier did not already have an email address.
Check that the invoice email looks usable and complete.
Update the supplier email manually if needed.
Contact Cashfeed support if the extracted email should have been saved.
