Blocking senders from your document inbox

Where to find it

Organisation settings → Blocked emails → Manage blocked emails

✅ Common tasks

Block a sender or recipient address

1. Open Manage blocked emails

2. Enter an address or partial text under Email addresses and recipients

3. Use a full address, or a distinctive fragment like newsletter@ or noreply

4. Click Add

5. Check the new rule appears as a chip in the list

Rules match any part of the text, so keep it narrow to avoid blocking wanted mail.

Block by subject line

1. Open Manage blocked emails

2. Enter text that identifies unwanted messages under Subject lines

3. Click Add

4. Check the new rule appears as a chip in the list

Good examples are words like 'Unsubscribe' or 'Out of office'.

Remove a blocked-email rule

1. Open Manage blocked emails

2. Find the rule chip you want to remove

3. Click the Remove (x) icon on that chip

4. Confirm the rule disappears from the list

Removing a rule doesn't bring back emails that were already blocked and discarded.

🔗 See also

• Incoming email intake settings

• Mailbox ingestion filters

• Filtered documents and duplicates

• Trusted sender emails

• Document email forwarding