Accounting hub → Booking hub
Choose Incoming or Outgoing invoices.
Switch between New, Booked, and All tabs.
Use filters for supplier, invoice number, dates, currency, amount, assignee, approval, booking status, and linked items.
Incoming invoices also support VAT codes, ledger accounts, analytic accounts, Peppol receivers, and whether suggestions exist.
Use the count view to compare New, Booked, and All totals for the selected filters.
Outgoing booking uses a smaller filter set than incoming booking.
Open an invoice from the booking hub list.
Check the booking status and whether it has a booking error.
Review linked supplier, dates, amount, currency, and invoice number.
For incoming invoices, inspect line items, VAT, ledger account, and analytic account details.
If the invoice is waiting on approval, follow the approval flow first before booking.
A booking error can appear even when the invoice is still visible in New.
Open the invoice or sync task that failed.
Retry the booking suggestion or booking step after you correct the underlying data.
Use the booking context and line-item information to adjust GL, VAT, analytic, or period guidance.
If the issue is a closed period, open the period before trying again.
If the invoice keeps failing, check Approval rules and the connection settings that control booking behaviour.
Some failures come from missing required fields or blocked master data, not from the invoice itself.
Open the booked invoice details.
Look for the external journal entry ID, entry number, and booking date.
Check whether the booking is marked as duplicate or deleted in the accounting system.
Use the journal-entry link when available to open the booked item in your accounting package.
If the booking cannot be removed, the period may be closed in the accounting system.
Booked invoices can still show a forwarded-invoice record when Cashfeed sent them to fallback.
Check whether it is waiting for approval.
Review the booking status and any booking error on the invoice.
Open the related sync task and retry after fixing missing data.
Confirm the posting period is open before booking again.
Check the line items for missing or blocked ledger, VAT, or analytic values.
Review the supplier, journal, and accounting context used for suggestions.
Update the invoice or retry with corrected values.
Contact Cashfeed support if the failure repeats without a visible field-level problem.
Clear or relax restrictive filters like supplier, date, status, or amount.
Check whether you are looking at Incoming when the invoice is Outgoing, or vice versa.
Switch from New to All if you expect already booked invoices.
Expand the date range if the invoice was imported earlier.
Check whether the accounting period is closed.
Confirm the invoice is not a duplicate booking.
Open the external entry details to see whether the accounting system deleted the journal entry.
Contact Cashfeed support if the entry looks removable but the UI still blocks it.
Make sure the same direction and tab are selected everywhere.
Review filters for linked items, approvals, booking status, and assignee.
Check whether snoozed or excluded items are hiding from the current view.
Refresh the page after changing filter combinations.
