Billing credits and auto top-up

Where to find it

Organisation → Subscription & Credits

✅ Common tasks

Check your balance

1. Open Organisation → Subscription & Credits.

2. Review the current credit balance and EUR equivalent.

3. Check the last top-up time.

4. Read the balance card for any block reason.

Processing can be blocked even when you still have some credits left.

Buy credit packs

1. Open Organisation → Subscription & Credits.

2. Choose how many credits to purchase.

3. Use an even number of credits.

4. Stay within the limits shown on the form.

5. Continue to checkout and complete payment in Stripe.

If your balance is negative, the minimum purchase may be higher than usual.

Set auto top-up

1. Open Organisation → Subscription & Credits.

2. Open the auto top-up settings.

3. Enable auto top-up.

4. Enter a credit threshold and purchase amount.

5. Save the settings.

Auto top-up needs a default payment method on your Stripe customer.

🔗 See also

• Subscription billing

• Plans and billing tiers

• Managing payment methods in the Stripe billing portal

• Understanding credit usage

• Accounting booking warnings and errors