Subscription & Credits
Open Subscription & Credits.
Enter the number of credits to buy.
Use a multiple of 2 credits.
Stay within the minimum and maximum purchase limits shown in the checkout flow.
Complete payment in the Stripe checkout window.
If the organisation has a negative balance, buy at least enough credits to cover it.
The checkout total is calculated from your organisation’s current credits-to-EUR rate.
Open the auto top-up settings from Subscription & Credits.
Turn auto top-up on.
Enter a threshold that is 10 credits or more.
Enter an auto top-up amount that is a multiple of 2.
Save the settings.
If you turn it on, you must already have a default payment method on file.
When auto top-up is enabled, Cashfeed stores the threshold and amount for that organisation only.
Open Subscription & Credits to see your current balance.
Check the balance in credits and EUR.
Look at Last top-up to see when credits were added last.
Review the transaction list for purchases, auto top-ups, usage, refunds, adjustments, and free credits.
Use the transaction timestamp and description to understand what changed your balance.
Usage transactions may be grouped by day in the list, so the total can represent several usage events.
Add a default payment method in the Stripe billing portal.
Enter both a threshold and an amount before saving.
Use a threshold of at least 10 credits.
Use an auto top-up amount that is a multiple of 2.
Buy a multiple of 2 credits.
Stay within the minimum and maximum purchase limits shown in checkout.
If your balance is negative, buy at least enough credits to cover it.
Try the purchase again after changing the amount.
Buy more credits to raise the balance.
Check the block reason shown in the balance card.
If the message is unclear, contact Cashfeed support.
Make sure the organisation already has credit activity.
Add credits first if this is a new organisation.
Refresh the page after a top-up or purchase.
Contact Cashfeed support if the page still stays empty.
